Help center

To return your order, please follow these instructions:

1. Go to https://returns.yayloh.com/retailer/kastel-shoes
2. Please enter the order number (WEB-xxxx or EXC-WEB-xxxx) and email address below to begin the return process. You will find your order number on the order confirmation you received by email when you ordered.
3. Accept the privacy consent and click continue
4. Click the return button
5. Choose a refund or get a store credit
6. Choose the reason why you want to return
7. Click «Return»

If you have purchased your shoes in our online store, you have the opportunity to exchange the goods for one full year after the purchase has been completed. Some selected models and sizes may be sold out, so we recommend exchangign as soon as possible to ensure we have the right size or model in stock.

If you choose to return the product you purchased from us, we will deduct 79 NOK* from the amount to be refunded for return handling and administration. Please note! If you paid shipping on your original order, this amount will not be refunded when returning goods.

You may register your complaint here: https://returns.yayloh.com/retailer/kastel-shoes

1. Please enter the order number (WEB-xxxx or EXC-WEB-xxxx) and email address below to begin the return process. You will find your order number on the order confirmation you received by email when you ordered.
2. Accept the privacy consent and click continue
3. Click the «Claim» button
4. Write the reason for your claim and attach a picture
5. Click «Next»
6. Click «Submit»

Just to let you know, you need to make the complaint within two years of your purchase.

• Normal wear and tear after a while must be expected.
• Abnormal damage after, as an example, hard/incorrect use is not an approved reason for a complaint.

Feel free to contact us at info@kastelshoes.com if you are unsure about your rights.

If you wish to exchange the size, it is free of charge. If you want to return the order and cancel the purchase, we charge a 79 NOK administration and shipping fee.

NB! If you paid shipping on your regular order, this amount will not be refunded when you return goods.

If you want to change the size, please follow these instructions:

1. Go to: https://returns.yayloh.com/retailer/kastel-shoes
2. Select the reason why you are returning the shoes

3. Click "Step 2"
4. Select the new size

5. Or click on the button below to exchange for another product.
4. Click on the button "Request Exchange order"
5. Select the shipping method & click "Continue"

No, it is free to change sizes. If you want to change the size, please follow these instructions:

1. Go to: https://returns.yayloh.com/retailer/kastel-shoes
2. Select the reason why you are returning the shoes

3. Click "Step 2"
4. Select the new size

5. Or click on the button below to exchange for another product.
4. Click on the button "Request Exchange order"
5. Select the shipping method & click "Continue"

First, you will have to complete the return process here:https://returns.yayloh.com/retailer/kastel-shoes

1. You will then receive an e-mail with instructions on how to make a return.
2. Click the “get return label”-button, put the item(s) in their original packaging, and bring it to the nearest Posten/bring service point.

You can expect to receive your refund within 14 working days after we have received your return.

NB! If you paid shipping on your regular order, this amount will not be refunded when returning goods.

If you want to change the size, please follow these instructions:

1. Go to: https://returns.yayloh.com/retailer/kastel-shoes
2. Select the reason why you are returning the shoes

3. Click "Step 2"
4. Select the new size

5. Or click on the button below to exchange for another product.
4. Click on the button "Request Exchange order"
5. Select the shipping method & click "Continue"

You may return your order within 365 days of the purchase.

• The shoes must be in the same condition as when you received them, i.e. all original parts must be included (shoes, soles, whoe box, laces, hangtags, etc).
• Please try on the shoes indoors and on a clean surface.
• If we receive shoes that are not in their original condition, we reserve the right to refuse the return/exchange.

You will need to check with the other store. We only accept returns if the shoes are purchased in our online store, and we assume other stores have that same policy.

We offer free shipping on all orders above NOK 1200. For orders below this amount, the shipping cost is NOK 79.

Orders placed before 12:00 all working days are sent the same day, while orders after 12:00 will be sent the following working day.

The delivery time may vary between 1-3 days, depending on where you live.

You may find your tracking information in your order confirmation e-mail.

If you have trouble finding this e-mail, please contact us at info@kastelshoes.com

Do not hesitate to contact us at info@kastelshoes.com and we will do our very best to find a solution that works.

Sorry to hear that! Send us an e-mail at info@kastelshoes.com with information and pictures, and we will help forward this to PostNord.

Packages that, for various reasons, are not collected within the deadline will be charged an administration fee of SEK 250 in addition to return shipping. All customers are responsible for providing correct delivery information such as name, address, and telephone number.

We currently only ship to Norway if you place an order on our Norwegian webshop: https://www.kastelshoes.com/no, or to Sweden if you place an order on our Swedish webshop: https://www.kastelshoes.com/sv

We hope to offer international shipping in 2025. Stay tuned!

We will try our best to help you!

Please send an e-mail to info@kastelshoes.com We will cancel or change the order as long as it has not been packed and sent from our warehouse.

Orders placed before 12:00 on all working days will be sent the same day, while orders after 12:00 will be sent the following work day. Delivery times may vary between 1-3 days depending on where you live.

You’ll find your order number on the order confirmation you received when you made your purchase. It starts with either "WEB-xxxx" or "EXC-XXXX-1"

Unfortunately, this may happen even if the order did not go through. The amount will be released within 1-2 working days, however, we recommend contacting your bank if you have any questions or concerns.

You may enter the discount code at check-out. Please feel free to contact us at info@kastelshoes.com if you need any help.

Yes. If you are logged in to your account, the wish list will be saved to your account and will be available whenever you log in. You may create a wish list even if you are not logged in, however, it will not be saved and will only be available if you return using the same browser.

You may add items to your cart and if you return using the same browser, the cart will still remain the same. However, this does not reserve the items' stock. At checkout, the cart will be updated. If all items are available, you will be able to proceed with the purchase; if any items are out of stock, you will be notified and the items will be removed automatically. You may then continue to payment with the remaining items.

We will send out an order confirmation by e-mail as soon as the order has been registered with us. Did you not receive an order confirmation? Please check your spam filter, or send us an email at info@kastelshoes.com if you cannot find it.

While we always wish to be competitive when it comes to the pricing of our own shoes, we unfortunately do not have the opportunity to match the price if, for example, other stores have a specific shoe on sale.

Yes, you can! If the shoes are scheduled to be back in stock, you will be able to select a size, and instead of the usual CTA, you will see a field to enter your email. We’ll notify you as soon as the shoes are back in stock. If the shoes are not set to be restocked, this option will not appear.

We offer payment with Vipps, ApplePay, Klarna, American Express, MasterCard, VISA and PayPal.

Yes, you may choose to pay by invoice using Klarna. You may also choose between their partial payment plans.

Please contact Klarna if you have been notified of a return, but it does not appear in your profile at Klarna.

If you choose to pay using Klarna, you will need to provide your social security/personal identification number. If you choose a different payment method, you will not be required to do so.

Please e-mail us at info@kastelshoes.com, we’ll help you cancel your order.

We are able to cancel the order as long as it has not been packed and shipped from our warehouse. Orders placed before 12:00 all working days will be sent the same day, while orders after 12:00 will be sent the following work day.

Delivery times may vary between 1-3 days depending on where you live.

Please send us an e-mail at info@kastelshoes.com, including the discount code and the order number, and we’ll add the discount for you

Please send the right information to info@kastelshoes.com, we’ll update the order.

Please send the right information to info@kastelshoes.com, we’ll update the order.

Please send the right information to info@kastelshoes.com, we’ll update the order.

Look for the letters WP (Waterproof) or WR (Water Resistant) in the product names. If the shoes are water resistant, they will have a water-repellent membrane. Please keep in mind that it might be necessary to treat the shoe with a water-repellent spray.

Please contact us at info@kastelshoes.com, include pictures and information about what needs to be fixed, and we’ll look into it. Please remember to add the order number.

We get that! We have a list of all Kastel retailers here: Forhandlere | Kastel Shoes

Please keep in mind that you may return your order if the shoes don’t fit. Please reach out to us at info@kastelshoes.com if you have any questions regarding sizing.

All our shoes are unisex.

There are some differences depending on the model and the fit of the shoe. On all product pages you’ll find a size guide and our recommendations regarding sizes. Do not hesitate to get in touch if you have any questions or any doubt, we are happy to help!

Yes, all of our shoes will soften up a bit after use.

Your points may be used to receive discount codes for purchases in our online store.

You become a member by creating a profile either when you purchase shoes, or by following the steps after clicking the person icon at the top of the page.

1. Open the rewards launcher – as soon as it's open, you'll see your points balance.
2. Click on 'Ways to Redeem.' Here, you'll find all the available rewards. You can click 'Redeem' next to the ones you have enough points for.
3. Click 'Redeem' on the coupon you want. When it opens, you can apply the coupon to your cart immediately by clicking 'Apply Code.'
4. If you're not ready to use it right away, no worries. Just open the rewards launcher whenever you want, click on 'Your Rewards,' and there you'll see all the coupons you've redeemed. Click on any to use them!

Great! Please send us an e-mail at info@kastelshoes.com, tell us a bit about yourself and your company, and we’ll help you get in touch with the right person.

Please send us an e-mail at info@kastelshoes.com, tell us a bit about yourself and your company, and we’ll help you get in touch with the right person.

Please send us an e-mail at info@kastelshoes.com, tell us a bit about yourself and your company, and we’ll help you get in touch with the right person.

All job opportunities will be posted on www.finn.no, so we recommend following us on there as well.

We are always interested in getting to know new people, so please reach out at info@kastelshoes.com if you think you have something to offer that we need to look at! All job opportunities will be posted on www.finn.no, so we recommend following us on there as well.