Help center

Welcome to our Help Center! Here, you'll find frequently asked questions organized into categories to help you find answers quickly and efficiently.

FAQs

General Questions

Find answers to the most common questions here. If you need help, don’t hesitate to ask!

Please send us an e-mail at info@kastelshoes.com or chat with us HERE. We will get back to you within 24 hours all working days, usually within an hour or two. Answer

Returns

Learn how to return products quickly and easily. We’re here to guide you every step!

To return your order, please follow these instructions:

  1. Go to https://returns.yayloh.com/retailer/kastel-shoes (https://returns.yayloh.com/retailer/kastel-shoes)
  2. Please enter the order number (WEB-xxxx or EXC-WEB-xxxx) and email address below to begin the return process. You will find your order number on the order confirmation you received by email when you ordered.
  3. Accept the privacy consent and click continue
  4. Click the return button
  5. Choose a refund or get a store credit
  6. Choose the reason why you want to return
  7. Click «Return»

Shipping

Get details on shipping times, costs, and options for your order. We’ll deliver to you fast!

We offer free shipping on all orders above NOK 1000. For orders below this amount, the shipping cost is NOK 79.

About the Order

Track your order and get updates about its status. We’re here to keep you informed!

We will try our best to help you!

Please send an e-mail to info@kastelshoes.com We will cancel or change the order as long as it has not been packed and sent from our warehouse.

Orders placed before 12:00 on all working days will be sent the same day, while orders after 12:00 will be sent the following work day. Delivery times may vary between 1-3 days depending on where you live.

Payment

Find out about our accepted payment methods and get help with any payment issues.

We offer payment with Vipps, ApplePay, Klarna, American Express, MasterCard, VISA and PayPal.

Changes and Cancellations

Need to make a change or cancel your order? Let’s fix it together quickly and easily!

Please e-mail us at info@kastelshoes.com, we’ll help you cancel your order.

We are able to cancel the order as long as it has not been packed and shipped from our warehouse. Orders placed before 12:00 all working days will be sent the same day, while orders after 12:00 will be sent the following work day.

Delivery times may vary between 1-3 days depending on where you live.

About the Shoes

Learn more about the design, fit, and care for our shoes. We want your shoes to last!

Look for the letters WP (Waterproof) or WR (Water Resistant) in the product names. If the shoes are water resistant, they will have a water-repellent membrane. Please keep in mind that it might be necessary to treat the shoe with a water-repellent spray.

Loyalty Program, Profile & Points

Discover the benefits of joining our loyalty program and start earning rewards today! Manage your profile and check your points balance.

Your points may be used to receive discount codes for purchases in our online store.

B2B, Collabs & Work at Kastel

Interested in collaborating with us? Reach out and let’s explore business opportunities! Want to join our team? Learn about career opportunities at Kastel and how to apply!

Great! Please send us an e-mail at info@kastelshoes.com, tell us a bit about yourself and your company, and we’ll help you get in touch with the right person.