Help center

Welcome to our Help Center! Here, you'll find frequently asked questions organized into categories to help you find answers quickly and efficiently.

FAQs

General Questions

Please send us an e-mail at info@kastelshoes.com or chat with us HERE. We will get back to you within 24 hours all working days, usually within an hour or two. Answer

Returns

To return your order, please follow these instructions:

  1. Go to https://returns.turnr.se/kastel-shoes
  2. Select the shoes you would like to return
  3. Select the returns tab
  4. State why you want to return the product
  5. Click «save»
  6. Choose the shipping method & click «Continue»
  7. Choose the refund method you want & click «confirm»

Shipping

We offer free shipping on all orders above NOK 1000. For orders below this amount, the shipping cost is NOK 79.

About the Order

We will try our best to help you!

Please send an e-mail to info@kastelshoes.com We will cancel or change the order as long as it has not been packed and sent from our warehouse.

Orders placed before 12:00 on all working days will be sent the same day, while orders after 12:00 will be sent the following work day. Delivery times may vary between 1-3 days depending on where you live.

Payment

We offer payment with Vipps, ApplePay, Klarna, American Express, MasterCard, VISA and PayPal.

Changes and Cancellation, Updates After Ordering

Please e-mail us at info@kastelshoes.com, we’ll help you cancel your order.

We are able to cancel the order as long as it has not been packed and shipped from our warehouse. Orders placed before 12:00 all working days will be sent the same day, while orders after 12:00 will be sent the following work day.

Delivery times may vary between 1-3 days depending on where you live.

About the Shoes

Look for the letters WP (Waterproof) or WR (Water Resistant) in the product names. If the shoes are water resistant, they will have a water-repellent membrane. Please keep in mind that it might be necessary to treat the shoe with a water-repellent spray.

Loyalty Program, Profile & Points

Your points may be used to receive discount codes for purchases in our online store.

B2B, Collabs & Work at Kastel

Great! Please send us an e-mail at info@kastelshoes.com, tell us a bit about yourself and your company, and we’ll help you get in touch with the right person.