Return Policy
We hope you love your shoes — but if something’s not quite right, you have 30 days from the day you received your order to register a return
To be eligible for a refund, your items must be:
Unused and unwashed
In their original, re-sellable condition
Returned in the original shoebox
Once your return is processed and approved, the refund will be issued to your original payment method. We aim to refund you within 14 days of receiving the return.
Please note:
A return fee of 79 NOK will be deducted from your refund.
Original shipping, duties, and taxes are non-refundable.
Items returned worn, damaged, or in unsuitable condition will not be refunded and may be sent back at your expense.
In Between Sizes?
If you’re in between sizes, we offer half-size inserts that reduce the fit by approximately half a size. If you’re exchanging for a different size and would like to include one of these, just mention it in the exchange comment box — we’ll add it for free.
Important Notes
Items purchased through retailers must be returned directly to the store where they were bought.
Items purchased on kastelshoes.com cannot be returned to retailers.
Kastel Shoes is not responsible for returns sent to the wrong address — please always register your return via our official portal and use the prepaid label we provide.
Start your return or exchange here: https://returns.yayloh.com/retailer/kastel-shoes