Right of Withdrawal (Returns)
You have the right to return your item within 14 days of receiving it, in accordance with applicable consumer protection laws.
During selected periods (for example, holiday campaigns such as Christmas), we may offer an extended return period of up to 30 days. Any extended return period will be clearly communicated at the time of purchase.
This also applies to pre-orders — the withdrawal period starts from the delivery date.
To exercise your right of withdrawal, you must notify us by registering your return through our return portal.
Return Conditions
To be eligible for a return, the item must be:
- Unused (only tried on)
- Unwashed
- Free from stains or damage
- Returned in the original shoe box and packaging
Return Costs
Return shipping is not covered.
If you use our return solution, a flat fee of 89 NOK will be deducted from your refund.
Refunds
Once your return has been received and inspected, your refund will be issued to the original payment method within a reasonable time.
Exchanges
We offer free exchanges for a different size or model of equivalent value, subject to availability.
Exchange requests must be registered within 14 days of receiving your item.
For pre-orders, the exchange period starts from the delivery date.
The item must meet the same conditions as returns (unused, in original condition and packaging).
Claims
If your item has a defect, you may submit a claim.
You must notify us within a reasonable time after discovering the issue. Claims made within two months are always considered timely.
If your claim is approved, we will offer repair or replacement, and if this is not possible, a refund, in accordance with applicable consumer protection laws.
Your Rights
This policy does not affect your statutory rights under applicable consumer protection laws.
Returns, Exchanges & Claims Handling
To make the process as smooth as possible, we ask that all returns, exchanges, and claims are registered through our return portal.
Please follow the steps in the link below to get started:
👉 https://returns.yayloh.com/retailer/kastel-shoes/
If you need any assistance along the way, you are of course welcome to contact us.