Privacy Policy
We, at Kastel Shoes, wholeheartedly believe that the costumers should always always (we cannot stress that enough) be our top priority!
Kastel AS respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share personal information when you visit or shop at kastelshoes.com.
Data Controller
Kastel AS
Sagveien 28, 0459 Oslo, Norway
Org. No. 999 537 839
Email: info@kastelshoes.com
1. What information we collect
We may collect and process the following personal data:
Information you provide to us
- Name
- Billing and shipping address
- Email address
- Phone number
- Payment details (processed securely through payment providers)
- Order history
- Customer service messages or inquiries
- Reviews or feedback you submit
Information collected automatically
- IP address
- Device and browser information
- Website activity and browsing behavior
- Cookie and consent preferences
- Referral source and marketing campaign data
2. How we use your information
We use your personal data to:
Fulfil your order
- Process payments
- Ship your products
- Send order confirmations and updates
- Manage returns, exchanges, and claims
Provide customer service
- Respond to questions
- Resolve issues
- Improve your experience
Improve our website and services
- Analyze website performance
- Understand customer behavior
- Improve products, content, and user experience
Marketing
Where permitted by law or based on your consent, we may send newsletters, offers, or show relevant advertising through channels such as Meta and Google.
You can unsubscribe or withdraw consent at any time.
Fraud prevention and legal compliance
We may process data to prevent misuse, fraud, and to comply with accounting, tax, and legal obligations.
3. Legal basis for processing
We process personal data based on one or more of the following legal grounds:
- Performance of a contract (to complete your order)
- Legal obligations
- Legitimate interests (such as improving services or preventing fraud)
- Consent (for marketing cookies or newsletters where required)
4. Who we share data with
We only share personal data where necessary.
Examples include:
- Shopify – e-commerce platform
- Klaviyo – email marketing
- Gorgias – customer support
- Yayloh – returns management
- Payment providers – Klarna, card providers, etc.
- Shipping and warehouse partners
- Google – analytics and advertising
- Meta – advertising
- Snapchat – advertising
- Cookiebot – consent management
- Lipscore – reviews
These partners process data on our behalf or as independent controllers where applicable.
5. International transfers
Some partners may process data outside the EU/EEA. In such cases, we rely on approved safeguards such as Standard Contractual Clauses or equivalent lawful mechanisms.
6. How long we keep data
We keep personal data only as long as necessary.
Examples:
- Order and accounting records: as required by law
- Customer service communication: as needed to resolve issues
- Marketing data: until consent is withdrawn or no longer relevant
- Analytics data: according to configured retention settings
7. Your rights
Under applicable law, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent
- Lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet)
To exercise your rights, contact us at info@kastelshoes.com.
8. Cookies
We use cookies and similar technologies. Please see our Cookie Policy for more information and to manage your preferences.
9. Contact us
If you have questions about this Privacy Policy or how we process personal data, contact:
info@kastelshoes.com